"Extending IT service management capabilities past know-how services to handle small business-centric use circumstances; taking care of service desire and supply by way of a widespread System, portal, and service catalog; and rushing up innovation and workflow automation as a result of PaaS/low-code advancement tooling." - Charles Betz, Forrester These https://trentonrydfl.blogocial.com/5-essential-elements-for-enterprise-service-management-esm-69142084